Deskflow

Deskflow is a cutting-edge employee experience platform that utilizes AI technology. Its main goal is to enhance the employee experience and minimize employee turnover. The AI technology behind Deskflow is trained on an internal knowledge base and seamlessly integrates with HRIS and ITSM systems.

One of the key benefits of Deskflow is its ability to handle repetitive help desk tasks at a significantly faster rate, up to 10 times faster. This results in improved productivity for employees. To showcase its capabilities, Deskflow offers a demo and the option to watch a demo. This demonstrates how Deskflow can co-pilot employees facing teams, saving them 90% of the time typically spent on employee communication and issue resolution.

By using Deskflow, companies can reduce the time required to address employee issues by 50%, leading to cost savings. This allows HR teams to have more time to focus on critical tasks, resulting in additional cost savings.

Deskflow also plays a crucial role in unlocking productivity by reducing the time it takes for employees to access important information by 90%. Its AI assistant, Alfred, is integrated across multiple platforms and serves as a valuable resource for employees. Alfred provides access to the entire knowledge base and takes action based on employee queries and requests.

One of the standout features of Deskflow’s Alfred AI is its ability to provide human-like automated responses to common queries and requests from both agents and employees. This helps to reduce response time and increase overall efficiency.

Furthermore, Alfred automates the creation and assignment of tickets, streamlining the process for employees. It can create tickets in help desk software on behalf of employees and automatically assign them to the most suitable agent based on the content of the ticket.