Twig AI

TeamSync Software Inc. has developed an AI tool that enhances the capabilities of support agents. By leveraging the semantic analysis of documents, past support tickets, and knowledge bases through Twig, the tool effectively addresses intricate and individualized inquiries, leading to cost reduction. The AI model is trained using publicly accessible data and has garnered favorable reviews from CX leaders. They have successfully utilized it to enhance product quality, minimize support inconsistencies, and streamline response time. Furthermore, this tool seamlessly integrates with renowned document knowledgebase solutions and includes advantageous functionalities like PII anonymization and feedback loops. These features not only enhance agent productivity but also ensure a consistently high standard of responses.