Hyperlight is a customer support tool powered by AI that specializes in troubleshooting for the consumer electronics industry. Our AI agents are specifically trained to handle a wide range of tasks including product inquiries, order management, returns, and technical issues. We offer support across both voice and chat channels, aiming to automate over 90% of customer support for consumer electronics. Our goal is to provide a premium support experience that is also cost-effective.
With Hyperlight, customers can interact with AI agents that feel natural and can effectively troubleshoot issues with their electronic devices. Our agents are capable of offering replacements and handling edge cases with grace. We continuously learn from past examples and scale our support capabilities as demand increases. Additionally, our tool seamlessly integrates with your existing workflows, automating time-consuming support cases. This allows your agents to easily create, tag, and resolve tickets directly through the help desk.
In addition to troubleshooting, our AI agents at Hyperlight can also track orders, handle returns, send replacements, and analyze device logs through internal APIs and dashboards.
❤ Identifying and solving problems
❤ Tracking orders
❤ Managing returns
❤ Sending replacements
❤ Analyzing device logs
#️⃣ Automating the process of providing customer support for consumer electronics.
#️⃣ Assisting customers over the phone with troubleshooting their electronic devices.
#️⃣ Streamlining the handling of orders and returns for consumer electronics to save time and money.
