Data Operations Specialist

Investigate accounts to identify fraudulent insurance agents, customer accounts, payment risk, and other fraud vectors
Conduct investigations on customer accounts to support insurance partner requirements
Assess risk factors and trends of potential fraudulent activity
Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
Participate in bi-weekly, monthly and quarterly business reviews for the broader risk management team

Qualifications and Skills:

Some experience in fraud analysis, fraud investigations, or fraud operations
Experience using data to make assessments/judgements
A growth mindset, curiosity to learn and a team-focused mentality with effective problem solving skills
The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
Fraud experience in payments, e-commerce, fintech or insurtech mitigating financial or insurance risk and/or fraud
Knowledge of e-commerce or payment or insurance fraud schemes, fraud prevention methods, and fraud detection tools
Prior fraud experience across multiple industries/verticals
Experience in a high growth technology company
Experience working from a queue
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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.