Training Instructor I/MLO

1. Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
2. Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
3. Create reference and support tools that reinforce training
4. Develop and enhance training content and technique to ensure that learning objectives meet training requirements
5. Facilitate classroom interactions to ensure optimum engagement levels from participants
6. Identify and recommend new and novel training approaches and modalities
   Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
7. Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
8. Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
9. Manage preparation of training materials, resources and course content from conception through production stages
10. Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training
11. Respond to and resolve training related issues and inquiries
12. Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved
13. Train employees on the concepts, products, policies, procedures and equipment used in the position
14. Conduct research and analysis of requirements and processes
15. Identify and develop recommendations for business process improvement
16. Measure, develop, mentor and counsel trainees
17. Serve as subject matter expert regarding business functions, systems, policies and/or procedures
18. Set performance standards and expectations
19. Perform other duties as assigned
20. Ability to adapt to fluctuating work-flow
21. Ability to compile, organize and present information clearly and concisely
22. Exposure to classroom instruction and/or facilitation for individuals or groups
23. Exposure to working and participating in cross-functional, multi-dimensional teams and projects
24. Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
25. Licensing System and Registry; includes fingerprinting and background checks

Basic skill to successfully influence, lead and/or guide others towards goals
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill capturing and translating processes and requirements into easily understood terms
Effective skill collaborating with various external and internal technical and/or functional contacts
Effective skill communicating with all levels within an organization
Effective skill interacting tactfully and effectively in difficult situations
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Processing/Underwriting experience preferred