GPT Payment Officer

Key Responsibilities:

1. Responsible for preparing work to agreed internal deadlines to the expected standard
2. Knowledge of all banking systems including a good understanding of different client payment processes
3. Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor
4. Minimise risk to IQEQ by following procedures and checklists
5. Be proactive in identifying development and training requirements

Tasks

Client Delivery

Ensure all client queries are appropriately responded to and all emails received into the team’s mailbox are actioned
Ensure all payments are processed accurately and delivered to required timescale
Ensure all contact and time reporting system changes are processed accurately and delivered to required timescales
Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
Identify areas for improvement regarding GPT process and offer solutions
Providing support and training to the rest of the team, and

IQEQ Fee Processes

Accurate daily completion of the time reporting system for all tasks undertaken
Systems

Understand and use best practice on Investran
Understand and use best practice on the time reporting system
Understand the process in setting up, gaining authorisation for and releasing payments via the various banking systems

Risk

Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

Undertake any additional reasonable requests as deemed by the firm