As a Systems Developer for the Delivery Services team in SAS’s Cloud and Information Services (CIS) division, a person should be responsible for Delivery Integration Services in our hosted environments.
Should work collaboratively with customers, analysts, developers, and implementation team members to deliver world-class SAS service.
Should leverage deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through the implementation of Delivery Integration Services
Should partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience.
Should build the foundation for ongoing reliability by defining key performance metrics aligned to the customer’s success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents.
Should support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support.
Should work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remotely managed customer environments.
