Data Analyst

As a Data Analyst specializing in analyzing internal processes for our SaaS subscription service, you will be instrumental in analyzing customer behavior, identifying churn drivers, and developing strategies to optimize retention rates. You will work closely with cross-functional teams to leverage data for process optimization and operational excellence. We are looking for an A player—someone who is highly organized, detail-oriented, and with a proven track record in churn and retention analytics, sales process optimization, and internal workflow analysis.

Key Responsibilities:

1. Analyze subscription churn patterns and develop predictive models to forecast customer attrition rates.
2. Identify key factors influencing customer retention and engagement through comprehensive data analysis.
3. Collaborate with product and marketing teams to implement targeted retention campaigns based on data insights.
4. Monitor subscription KPIs such as MRR (Monthly Recurring Revenue), customer lifetime value (CLV), and churn rate.
5. Conduct A/B testing and experimentation to optimize onboarding processes and reduce churn.
6. Utilize data visualization tools to create actionable dashboards and reports for stakeholders.
7. Partner with customer success teams to implement proactive measures for customer satisfaction and loyalty.
8. Partner with sales teams to analyze sales processes and identify areas for optimization and efficiency improvements.
9. Analyze internal application workflows (e.g., customer support, billing) to streamline operations and enhance user experience.
10. Continuously assess data quality and integrity to ensure accuracy and reliability of analytics outputs.