Create and coordinate key reporting for the Customer Success team, partnering with all required internal collaborators to provide reporting on critical metrics and business results
Find opportunities for active workflows/processes automation and optimization, with a focus on scalability and driving significant growth
Review and improve analytics processes, methods, and resources to improve efficiency, accuracy, and security, implement policies and procedures that keep company data and information secure as it is collected, analyzed, stored, and discarded
Evaluate key performance indicators, provide ongoing reports, and recommend customer success plan updates
Work with multi-functional teams to research, develop and deliver Business Intelligence solutions, from concept to design and implementation
Implement additional product features or enhancements to existing reporting solutions SQL querying for better results
Gathering of data requirements on KPIs and metrics directly from the end-users and mapping those requirements to the data warehouse models
Manage the entire lifecycle of change requests
Design interactive cards and/or dashboards that integrate the main customer requirements as well as any relevant feedback that may arise following the proof-of-concept phase
Stay up-to-date with industry trends and standard processes in customer success analytics
Skills Required
Machine Learning
Python
Find more jobs at Emerson
Helping address the world’s most critical needs through our core business platforms – Automation Solutions and Commercial & Residential Solutions. Please select your region and language to find products and solutions that are available in your…
