Team Leadership and Management:
Lead, mentor, and coach a team of team leaders who oversee Travel & Expense Specialists and Vendor Master Data Specialists.
Set clear performance objectives for team leaders and provide regular feedback to ensure team effectiveness and individual development.
Foster a collaborative and supportive team environment focused on achieving departmental goals and objectives.
Process Optimization and Improvement:
Continuously evaluate and improve Travel & Expense and Vendor Master Data processes to enhance efficiency, accuracy, and compliance.
Identify opportunities for automation and streamlining of workflows to drive operational excellence.
Implement best practices and standard operating procedures to ensure consistency and effectiveness in operations.
Vendor Master Data Management:
Oversee the day-to-day operations of the Vendor Master Data process, ensuring timely and accurate creation, maintenance, and cleansing of supplier information.
Collaborate with different functions to address vendor-related issues and discrepancies and escalate as necessary to ensure resolution.
Establish and monitor Key Performance Indicators (KPIs) related to Vendor Master Data accuracy, timeliness, and compliance.
Ensure compliance with internal and external audit requirements for Vendor Master Data processes and procedures.
Travel & Expense Management:
Manage the end-to-end Travel & Expense process, including expense reporting, travel reimbursement, receipt audit, corporate card, and P-Card troubleshooting.
Monitor compliance with travel and P-Card policies and procedures, providing guidance and support to ensure adherence.
Define and track KPIs for Travel & Expense processing efficiency, accuracy, and policy compliance.
Ensure compliance with internal and external audit requirements for Travel & Expense processes and procedures.
Stakeholder Relationship Management:
Develop and maintain strong relationships with internal stakeholders, including Finance, Procurement, Master Data Management, Group PO and Human Resources, to facilitate effective collaboration and communication.
Act as a point of contact for escalated issues and inquiries related to Travel & Expense and Vendor Master Data processes.
Quality Assurance and Compliance:
Ensure adherence to service level agreements and data quality standards, conducting regular audits and reviews to identify and address areas for improvement.
Ensure compliance with internal and external audit requirements for both Vendor Master Data and Travel & Expense processes and procedures.
Stay abreast of regulatory requirements and industry best practices related to Travel & Expense and Vendor Master Data management, ensuring compliance at all times.
