Freight Forwarder (Airfreight)

Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

Primary Duties and Responsibilities:

1. Engage in effective personal communication with customers, colleagues and suppliers
2. Maintain effective relationships with clients and proactively support their complex needs
3. Ensure all shipments and customs requirements are handled according to company and international regulations
4. Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
5. React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
6. Generate sales leads and collaborate with sales on identification and development of potential and existing accounts