AVP, Business Intelligence & Insights

Champion Customers: Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions

Relate and Inspire: Collaborate with process owners across different teams in Collections & Recovery on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences

Elevate Every Day: Execute projects under aggressive deadlines with limited guidance and direction from management.

Act as Owners: Prepare and deliver presentations summarizing findings and recommendations; demonstrate an ability to communicate the same in technical and layman terms.

1. Support loss/cost and sizing estimations to enable prioritization and demonstrate business benefit
2. Provide thought leadership, strategic and analytic support to the group through the utilization of data mining skills and business knowledge
3.  Conduct ad-hoc analyses and reporting as needed.
4. Develop process controls and produce documentation, as needed.
5. Perform other duties and/or special projects as assigned