Supervise the safety & security departmental operations, ensuring adequate patrol patterns and frequencies are maintained to ensure the safety and security of guests and associates.
Responsible for checking all fire, life and safety equipment are within the expiry limits (such as hand held chemical extinguishers).
Liaise with the Engineering Manager in regards to practical training of staff associates in elements of fire fighting, safety inspections, evacuation etc. Ensure regular training sessions are held with the hotel’s fire-fighting team to establish and maintain require kill level.
Ensure prompt reporting of maintenance issues by safety & security officers as they record them during their patrols.
Conduct random bag inspections of associates entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets being removed from the hotel without the proper authority.
Follow prescribed practices to ensure theft and pilferage of goods is minimized.
Provide escort services for associates carrying cash, where required.
Maintain perimeter patrols at points of entry and egress to ensure that all people within the hotel environs have a genuine purpose to be there and are not loitering or are present for other reasons.
Carry out random checks to ensure master keys, which have been issued, are all accounted for and in the possession of the staff that have accepted responsibility for them.
Conduct random inspections of the hotel to ensure that safety and security practices are being followed,
Fire exits are not blocked, equipment is not obstructing fire hose reel doors, clearance between stacked goods and sprinkler heads is sufficient etc.
Counsel, train and maintain the morale of the safety & security associates to ensure they are performing to the standard required.
Ensure a member of the department is in attendance at all safety & security related incidents within the hotel. Review reports submitted and conduct a follow up investigation to uncover how the accident/incident occurred, the person(s) responsible (taking necessary further action) and how this can be prevented in the future.
Design internal reporting systems required by the department.
Develop procedures for implementation and monitoring of reporting systems, keeping trace of all accidents and incidents for internal and external reporting purposes.
Ensure compliance with business operations laws.
Establish an image in keeping with IHG expectations for a five star hotel.
Develop and review performance standards for operations in the department.
Coordinate operations within and between other departments/units and cultivate good working relations.
Monitor productivity of the unit.
Manage training of associates and development using the IHG Human Resources Management System.
Ensure that a planned training business plan is in place and regular training is carried out on a one-on-one or group basis.
Assist with the planning and delivery of orientation programs for all new associates.
Implement performance appraisals, providing regular guidance and goal setting where appropriate.
Abide by the IHG Guest Satisfaction System.
Take appropriate action to resolve guest complaints. Communicate with guests in a manner, which promotes goodwill, trust and satisfaction.
Be familiar with current first aid and fire emergency procedures and ensure all security are ready to respond as per established procedures.
Ensure a high level of cleanliness & tidiness is maintained in you are the work area Maintain personal presentation standards to hotel and Starwood standards. Demonstrate professional attitude and behaviour at all times.
Develop appropriate administrative policies and procedures in accordance with hotel goals and guidelines
Abide by the Hotels Policies and procedures, IHG Code of Conduct and the hotel’s Associate Handbook.
Interact with departments and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
Ensure all reporting and servicing deadlines are met on a timely basis.
Responsible for establishing and maintaining good working connections and relations with other departments. Carry out other tasks as directed by your supervisor.
Skills Required
Machine Learning
Python
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