Senior Program Manager

The Senior Program Manager – Business Intelligence oversees implementation of the Operations Department’s business intelligence program and supports the rollout of business intelligence efforts agency-wide. This position requires a strategic approach to program implementation including workplan development and oversight, resource management, and relationship-building with senior-level management. The position requires specialized technical, administrative, collaboration, and communication skills, as well as general project management knowledge. The position requires the ability to exercise independent judgment, initiative, and decision making within defined guidelines. This position serves as a liaison between Sound Transit’s Business Intelligence Program and Operations Divisions as well as Sound Transit Agency Departments and business partners, as required. This position will perform work under direction of the Deputy Director – Business Intelligence.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

1. Develops, refines, implements, and manages a functional Monthly Business Review program for each of the five overarching business units within the Operations Department.
2. Manages the creation of Business Intelligence Reports and develops analytics to build the agency Business Intelligence program. This includes collaborating with business units, recommending requirements, doing user testing, ensuring data accuracy, and making sure the reports are providing the necessary information in a way that can be easily digested by folks with less data experience.
3. Devises a strategic approach to implementing the next evolution of the business intelligence program by: building relationships with senior-level staff; aligning metrics to key agency, departmental and divisional priorities; finding, developing, and utilizing staff and other agency resources; and developing work plans for and overseeing the progress of the sections’ individual contributors.
4. Develops processes for business intelligence reports, data source mapping, and action items that result from review of the business intelligence reports.
5. Identifies and builds useful data sources and data streams throughout the agency. Gathers and documents data and data processes  for use in performance management.
6. Organizes, leads, and participates in industry peer exchanges.
7. Recommends requirements, processes, and procedures to foster the implementation of business intelligence and data governance for the agency-wide data management effort.
8. Manage efforts to collaborate and communicate with agency employees and business partners to enhance understanding of data analystics principles and embed a culture of business intelligence (proactive, transparent, collaborative, strategic) throughout the agency.
9. Facilitates functional monthly business reviews to drive senior level staff in effective data-informed decision-making with data analytics and key performance indicators utilizing behavior and change management techniques to improve agency productivity and efficiency in order to advance agency priorities; trains staff to take on and perform the facilitation function as appropriate.
10. Plans, directs, coordinates, and reviews the work of associated staff; assigns work activities, and coordinates schedules, projects, and programs
11. Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.
12. Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
13. It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
14. It is the responsibility of all employees to integrate sustainability into everyday business practices.
15. Other duties as assigned.