Data entry and management:
Provides professional service for transactions requested by internal customers (local HR teams, managers, employees).
Responsible for creation, maintenance and update of employee master data in the HR information system. Supports transactions for Hirings, Job Changes, Terminations, Personal Data changes and other HR processes, as required.
Ensures data management transactions are processed in accordance with established rules and that comprehensive records are available.
Generates documents necessary for supported processes (contracts, annexes).
As the gatekeeper for HR MD, validates data for completeness and accuracy, stays vigilant while processing data, brings to the attention and seeks explanation for any data inconsistency noted.
Maintain and administrate employee files and archives (primary digital).
Delivers high quality customer services, working in accordance with agreed Service Level Agreement, ensuring timely and accurate completion of all process steps. Ensures all KPIs and metrics meet requirements specified in the Service Level Agreement.
Reporting and audits:
Works closely with local HR teams to ensure data consistency and accuracy across various HR processes.
Data privacy and security:
Adheres to data privacy regulations, such as GDPR and/or local data protection laws, when handling employee data. Ensures compliance with internal policies and procedures regarding data access, confidentiality, and security.
Process improvement:
Identifies opportunities for process optimization and automation.
Training and knowledge:
Maintains up to date process documentation, incl. Standard Operating Procedures, process maps, Instructions, user guides and FAQs.
Assists in onboarding and training new members of the team.
