Sr Service Delivery Engineer

BigID is growing quickly, and we are expanding our Services team and seeking a Senior Professional Services Engineer. The services team plays an important role in the successful setup, integration and deployment of BigID’s discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.

What you’ll do:

1. Work closely with client stakeholders to determine technical requirements for specific business objectives at hand
2. Plan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients’ specific requirements
3. Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments
4. Deliver training for respective technologies at an applicable level of depth and detail for a given audience
5. Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements