Product Manager, Customer Communications

This product manager will work closely with engineers, machine learning scientists, data science analysts, and marketing partners to crystalize the vision for the team and own roadmap prioritization and execution. 

A successful candidate will use technical skills, analytical expertise, and problem solving abilities to help optimize our communication channel performance. They will be an expert on our communications data and infrastructure. This role requires fluency in the underlying technologies to credibly engage engineers and machine learning scientists in conversations around testing, architecture, and delivery. 

We are looking for a product athlete; fluent in Agile and leading frameworks, with a history of successfully designing and launching marketing automation, B2C and/or B2B products. 

This role is located in Bengalaru, India and will engage regularly with team members and marketing stakeholders in Boston, Massachusetts. 

What You’ll Do

1. Collaborate closely with engineers, machine learning scientists, data science analysts and marketing stakeholders to align on top priorities and roadmap for the Intelligence team that supports Wayfair’s
2. Communications platform. Where there are tradeoffs in prioritization, size effort and upside potential to inform next steps. 
3. Become a subject matter expert in Wayfair’s Communications Platform, which is a proprietary and complex space. This expertise will be pivotal to maximize ROI of integrations, identify opportunities for quick wins, proactively call out risks/blockers, inform phasing and sequencing of initiatives, and more. 
4. Partner with marketing stakeholders to understand their businesses and co-develop solutions to supercharge growth, improve customer satisfaction and engagement, and increase automation. 
5. Work with external vendors to fully leverage their capabilities, identify breakthrough opportunities, and resolve operational issues.
6. Use Agile processes to collaborate with Engineering and Data Science to execute on the roadmap while harnessing the power of emerging technologies. 
7. Communicate and evangelize the product vision and progress with tech and marketing stakeholders.
8. Develop and monitor OKRs for key product initiatives and ensure alignment with stakeholder objectives.
9. Work with leadership to improve product craft and processes throughout the extended Ad Technology and Customer Intelligence team.