As a Customer Success Data Analyst at JFrog you will
Optimize Existing Dashboards:
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
Work closely with stakeholders and end users to identify, document and communicate business processes as they relate to any Customer Success systems including, but not only, Salesforce.
Identify opportunities to standardize processes and system configuration.
Collaborate with IS groups (IT, BI and more) to successfully manage cross-projects efficiently.
Reporting and Analysis:
Prepare ad hoc analysis using various data sources to support Customer Success planning, and provide actionable leadership insights.
Collaborate with key business stakeholders (CS Ops, BI & Salesforce, Sales Ops) to build repeatable reporting for key business metrics.
Operation Management:
Work with the Customer Success and the Applied Research teams to identify, plan and build business cases and roadmap for BI.
Be the Customer Success Operations focal point of contact: answer data-related questions and train teams on new dashboards and features
Manage end-to-end projects: from the specifications definition to accompanying the deployment of the solution, including documenting the implementation
The JFrog Platform gives you an end-to-end pipeline to control the flow of your binaries from build to production. Power your software updates to the edge
