Coher is an artificial intelligence (AI) tool designed to assist customer service teams in expanding their support capabilities without the need to hire additional staff. By leveraging automation, Coher can resolve up to 60% of customer tickets and deliver personalized responses across various communication channels. This powerful tool utilizes advanced analytics to gain insights into customer behavior, predict trends, and identify any potential gaps in content. Coher’s AI technology extracts relevant information from support articles and past conversations to provide accurate and efficient answers to customers. Additionally, Coher contributes to improving return on investment (ROI) by offering self-service options and optimizing the overall customer experience.
❤ Resolve up to 60% of tickets through automation
❤ Deliver personalized and immediate responses across various communication channels
❤ Utilize advanced analytics to predict and comprehend customer patterns
❤ Recognize possible deficiencies in content
❤ Extract insights from support articles and past interactions
#️⃣ Automate the resolution of tickets and decrease the time it takes to respond.
#️⃣ Deliver customized responses across various communication channels.
#️⃣ Enhance the customer experience and increase return on investment by offering self-service options.
