Deflekt.ai is a ticket deflection tool powered by AI, designed to streamline customer support operations for businesses. By automating responses to common questions and tasks, it helps businesses save time and resources. The tool supports multiple channels including web chat, email, Slack, and Teams integration, and can be customized to match a company’s branding and tone of voice.
In addition to its automation capabilities, Deflekt.ai also provides human support when necessary. Tickets can be escalated to a human help desk team when needed. Setting up Deflekt.ai is quick and easy, taking just 5 minutes. It supports multiple languages and can handle various types of documents such as web pages, PDFs, and word documents.
Deflekt.ai offers additional features such as custom content scrapers and refreshing, as well as integrations with popular tools like Zendesk, Intercom, and Freshdesk. This makes it a versatile and cost-effective solution for businesses, as it reduces the workload of first-line support teams.
To help businesses monitor and improve their customer support operations, Deflekt.ai also provides analytics and reporting features. Its user-friendly interface and customizable options make it an excellent companion for existing helpdesk solutions.
With its versatility, Deflekt.ai can be used in various industries including HR, legal, and service-based businesses. It offers full localization of brand tone, voice matching, and web chat widget customization. This ensures that businesses can provide a personalized and seamless customer support experience.
