JustReply

JustReply is a customer support tool that seamlessly integrates with Slack, providing a powerful solution for managing support conversations. By using JustReply, you can handle all your customer support interactions directly within your Slack workspace. This eliminates the need to switch between different platforms, allowing you to view, assign, reply, and resolve support tickets in real-time.

Designed with smaller teams and startups in mind, JustReply ensures that everyone can be involved in customer support, resulting in timely and efficient responses. In fact, 90% of support tickets are resolved within minutes directly within Slack, enabling you to provide exceptional support to your customers where they are.

One of the standout features of JustReply is its Helpcenter, which offers three stunning templates and makes it easy for customers to find support articles. Additionally, you have the option to use a custom domain for a more personalized experience.

The flexible chat widget provided by JustReply allows for live chat, email, voice, and video support, all within the widget itself. This convenient feature enables you to provide various forms of support directly to your customers. Furthermore, the minimalist inbox helps you prioritize and keep track of incoming conversations effortlessly.

With powerful macros, you can create templates for frequently asked questions and send them with just one click. This saves time and effort when responding to common inquiries. The smart editor in JustReply simplifies the creation and editing of support articles, offering features like autocomplete for AI-driven support article creation.

By utilizing JustReply, you can streamline your entire support workflow within Slack. Reacting, assigning, and resolving conversations can be done with just a click, making the process highly efficient and seamless.